Job Title: Operations Manager: NICMAR Online

Function: Operations

Location: Mumbai

Reports to position: Business Head

Team Management Role: Yes

Job Purpose
- Own the end-to-end delivery of online programs: onboarding, scheduling, faculty coordination & learner support journey.
- Ensure high-quality, seamless experiences for every learner.

Job Outline
- Design and optimize SOPs across delivery, engagement, feedback, and career support.
- Automate and scale systems using tech-driven workflows.
- Design and optimize SOPs across delivery, engagement, feedback, and career support.
- Lead cross-functional teams: program managers, academic coordinators, and career advisors as we grow.
- Build a high-performance, learner-centric culture.
- Collaborate with placement teams to align learning outcomes with real hiring needs.
- Enable internships, capstones, and direct hiring pipelines.
- Work cross-functionally to ensure alignment between analytics insights, business objectives, and marketing execution.

Job Specification

Knowledge/Education:
- Bachelor’s degree in marketing,



business analytics, statistics, or related field. A Master’s degree or certification in analytics is preferred.

Specific Skills:
- Track learner progress, satisfaction, and placement metrics.
- Drive continuous improvements with actionable insights.

Desirable Experience:
- 3–8 years in ops or program management (preferably in edtech or University).
- Comfort with tools & automation.
- Team leadership experience and a sharp eye for execution.
- A passion for learner success and industry relevance.

Job Interface/Relationships

Internal:

· Program Managers – Daily coordination on schedules, cohort tracking, and learner issues.

· Academic Coordinators – For session delivery, faculty calendars, and academic content alignment.

· Career Services Team – To sync program outcomes with placement drives, internships, and employer requirements.

· Technology Team – For LMS, CRM, automation tools, and tech

📌 Operations Manager (Solapur)
🏢 NICMAR
📍 Solapur