We are looking for an experienced and proactive After-Sales Technical Manager to lead technical support and service activities in the Indian market.

Key Responsibilities
- Lead and manage the after-sales technical team in India, including technical support, troubleshooting, field service, and customer issue resolution.
- Provide technical support for Growatt products, including product diagnosis, system troubleshooting, commissioning, maintenance, replacement, and system upgrades.
- Handle and coordinate complex technical issues and escalations, identify root causes, and ensure timely resolution of customer and distributor complaints.
- Provide technical training and guidance to distributors, installers, service partners, and internal team members on product installation, commissioning, operation, and troubleshooting.
- Monitor product quality issues in the Indian market, collect and analyze field feedback, and work closely with HQ R&D;, Product, Quality, and other relevant teams to drive issue resolution and product improvement.




- Establish and maintain effective after-sales service processes and technical standards, ensuring consistent service quality and response times across the Indian market.
- Support the development and maintenance of technical documentation, troubleshooting guidelines, FAQs, service reports, and other technical materials.
- Regularly visit key customers, distributors, installers, and project sites when required, providing in office technical support and service.
- Track and report team performance, major technical cases, product issues, and service activities to management, and provide recommendations for continuous improvement.

Qualifications
- Bachelor's degree in Electrical Engineering, Power Electronics, Automation, or a related technical field.
- 5+ years of experience in technical service, after-sales service, technical support, or a related role, preferably in the PV, inverter, energy storage, or electrical industry.
- Experience in te

📌 Technical Service Manager (Jamnagar)
🏢 Growatt New Energy
📍 Jamnagar