About the Company

Location: Drishti Center for Advanced Eye Care

About the Role

JOB DESCRIPTION Front Desk Receptionist
- Position: Front Desk Receptionist
- Department: Front Office / Patient Services
- Reporting To: Front Office In-Charge / Hospital Administrator

The Front Desk Receptionist will be responsible for creating a positive first impression of the hospital and ensuring smooth, efficient, and patient-friendly front-desk operations.

Responsibilities
- Welcome and professionally assist patients and attendants at the reception.
- Handle patient registration, appointments, enquiries, and billing coordination.
- Manage incoming and outgoing calls and provide accurate information.
- Coordinate patient flow between reception, OPD, diagnostic and other departments.
- Maintain patient records, registration details, and daily front-desk documentation.
- Guide patients regarding doctors, consultation timings, investigations, and hospital services.
- Coordinate with doctors, optometrists, counsellors, and other departments for smooth patient movement.




- Handle cash/card/online payment coordination and maintain basic transaction records.
- Manage appointment scheduling, rescheduling, and follow-up calls.
- Ensure the reception area remains organized, clean, and patient-friendly.
- Maintain professional communication and confidentiality of patient information.
- Assist in resolving basic patient queries and escalate concerns to the concerned senior when required.

Qualifications
- Graduate in any discipline;
healthcare/hospital administration background is preferred.
- 0–2 years of experience in front desk, hospital, clinic, or customer service preferred.
- Freshers with good communication and interpersonal skills may also apply.

Required Skills
- Good verbal and written communication skills.
- Basic computer knowledge and familiarity with MS Office.
- Polite, patient, confident, and qualified personality.
- Ability to multitask and work efficiently in a busy

📌 Hiring: Receptionist (Haldwani)
🏢 Drishti Center for Advanced eye care
📍 Haldwani