Customer Success Intern

Location: Bengaluru (On-site)

Employment Type: Full-time (5 Days in Office, HSR Layout)

ABOUT CONTRAVAULT AI

Tenders and RFPs often run to hundreds of pages, and a single overlooked clause can turn a winning bid into a costly one.

ContraVault AI is an AI-powered platform that transforms how organisations manage the end-to-end tender and RFP analysis process, from intelligent tender review, risk analysis, and synopsis generation to contradiction detection and strategic bid decision support.

Built specifically for complex tender workflows, our contextual AI extracts and interprets critical information from both scanned and digital PDFs. Teams use ContraVault AI to uncover hidden risks, navigate non-standard clauses, and make accurate, real-time Go/No-Go decisions. The result is faster evaluation, stronger compliance, higher-quality submissions, and more confident bidding.

THE ROLE

As a Customer Success Intern, you will be the bridge between our customers and the people who build, sell, and support ContraVault AI. You will own customer conversations,



dig into how accounts actually use the platform, and turn what you learn into better products and clearer documentation.

This is not a shadowing internship. You will carry real responsibility from the start, and your opinions will be expected, not just tolerated.

WHAT YOU'LL BE DOING
- Be the person customers trust. Customer queries come straight to you. You will look past the surface question to understand the real problem behind it, and stay with it until it is properly solved.
- Analyse how customers actually use the platform. Work with usage and adoption data to see which features drive value, where engagement drops off, and which accounts need attention before they ask for it. Then turn that analysis into transparent recommendations the team can act on.
- Turn what customers say into what we build. Gather feedback, spot the patterns in it, and carry those insights into product, sales, and e

📌 Customer Experience Intern (Bengaluru)
🏢 ContraVault AI
📍 Bengaluru