We are seeking an experienced and highly skilled Solution Architect with deep expertise in Microsoft Dynamics 365 CRM, Power Platform, and ERP solutions. The ideal candidate will have extensive hands-on experience designing and implementing enterprise-scale solutions, leading digital transformation programs, and architecting end-to-end CRM and ERP ecosystems.

The candidate should possess solid experience in Dynamics 365 Customer Engagement (Sales, Customer Service, Field Service, Marketing, Customer Insights), Power Pages, Power Automate, Dataverse, Azure Integration Services, and have successfully led Salesforce to Dynamics 365 migration programs or greenfield Dynamics 365 implementations from inception to go-live.

Key Responsibilities

Solution Architecture & Design
- Define end-to-end solution architecture for Dynamics 365 CRM and ERP implementations.
- Conduct discovery workshops and translate business requirements into scalable solution designs.
- Create architecture blueprints, integration designs, data migration strategies, and security frameworks.




- Define enterprise-grade architecture aligned with Microsoft's best practices and industry standards.
- Lead solution reviews and ensure technology alignment with business objectives.

Dynamics 365 CRM & ERP Implementation
- Architect and deliver solutions across:
- Dynamics 365 Sales
- Dynamics 365 Customer Service
- Dynamics 365 Field Service
- Dynamics 365 Marketing/Customer Insights
- Dynamics 365 Finance & Operations
- Project Operations
- Design CRM and ERP processes supporting end-to-end business operations.
- Define future-state architecture and transformation roadmap.

Salesforce to Dynamics 365 Migration
- Lead Salesforce assessment and migration initiatives.
- Define migration strategy for:
- Accounts, Contacts, Leads
- Opportunities
- Cases
- Activities
- Custom Objects
- Knowledge Base
- Integrations
- Perform gap analysis between Salesforce and Dynamics 365 capabilities.
- Design migration approac

📌 Solution Architect (Mumbai)
🏢 Zensar Technologies
📍 Mumbai