About Clinikally

One of India's fastest growing consumer health startups -- Clinikally -- is looking for a stellar

Customer Support/Service Executive. We are hiring bright, articulate, detail-oriented

applicants with a desire to provide seamless & great customer service.

About the role:

This is a role that offers endless learning opportunities. A customer Support Representative is a

critical part of Clinikally.Com's user's journey. We require action-orientated and flexible

problem-solvers who will assist customers in resolving any and all customer facing problems

within a quick-paced environment. You will will assist customers via phone, email and chat,

utilising a variety of software tools to navigate customer flows, as well as researching and

reviewing policies to communicate effective solutions.

What you will do:

Capability to identify what customers need and deliver suitable solutions efficiently

and with professionalism.

Proper urgency, dedication, and attention to quality when addressing customer

requirements.





Skill in managing disputes and establishing realistic expectations with customers.

Building strong client relationships by providing customers with ongoing support and

regular sharing of best practices, insights, and product knowledge.

Collaborate cross functionally with the brand marketing & tech team to ensure that

new customers are onboarded successfully.

Identifying opportunities to increase customer satisfaction and revenue.

Ensuring high repeat and retention from customers.

Building up domain expertise and providing training & ongoing support as required.

Providing feedback on critical customer pain-points to internal teams.

Ideal candidate:

You have at least 1 year experience within a Customer Success role

Competency in utilizing email, chat, and phone calls for customer interactions.

Skilled at comprehensively understanding and appropriately reacting to customer

concerns.

You possess excellent interpersonal as well as

📌 Hiring: Customer Support Representative (Karnal)
🏢 Clinikally (YC S22)
📍 Karnal