IMMEDIATE JOINERS

Job location – Bangalore / Pune

Candidates should be flexible for 24/7 rotation shifts – this is mandatory.

4 days work from Office - – this is mandatory.1 day WFH 9 hour shift

Support Project - – this is mandatory.

1-SAP Basis - Service Request

Solid BASIS working experience in products including SAP S/4, Solman, BTP, Azure and SAP Web applications

Expertise in supporting S/4 applications and resolving critical issues related to memory management, performance, etc

Willing to work in SAP Basis support and projects.

Able to handle P1 and P2s on BASIS end

Should experience in Database Administration - Hana and sybase

Experience in System Upgrade, Add-On Installation and handling the SSL certificates

Experience in analyzing and performing technical activities like System Refresh, client copies, parameter changes, Job management, RFCs, SICF, etc

Experience in handling the Managed Service Delivery model

Managing the operations and 24/7 delivery unit

Understanding and working experience in SLA/KPI tracking





Working experience in a global team with 24/7 support

De-escalation experience on IT incidents and requests

Management of multiple activities requiring cross team coordination

Prior working experience in ECS will be added advantage

2-SAP Basis - Zero Outage Room

Strong BASIS working experience in products including SAP S/4, Solman, BTP, Azure and SAP Web applications.

Expertise in supporting S/4 applications and resolving critical issues related to memory management, performance tunning, etc

Willing to work in SAP Basis support and projects

Able to handle P1 and P2s on BASIS end

Root Cause Analysis & Incident Resolution

Beyond RCAs, you will ensure agreed deliverables e.G. improvement action items are delivered in time and reoccurring problem patterns are identified and addressed in projects

Identify & drive initiatives to increase quality of cloud operations, reduce outages, improve efficiency and collaboration

Working exp

📌 SAP Infrastructure Specialist (Bengaluru)
🏢 Tech Mahindra
📍 Bengaluru