Managed Services Engineer – Microsoft 365 & Backup/DR
Cobweb Ahmedabad Delivery Centre | On-site, Ahmedabad | 4+ years experience
ABOUT THIS ROLE
Cobweb MENA FZ LLC is a Microsoft Solutions Partner headquartered in Dubai, UAE, delivering managed IT services, NOC/SOC monitoring, Microsoft 365, Azure and AI-enablement solutions to SMB and mid-market clients across the MENA region.
The Cobweb Ahmedabad delivery centre operates under the Cobweb MENA FZ LLC – Eccentric Business Intelligence Pvt Ltd associated partnership, extending Cobweb's engineering capability into India. Eccentric Business Intelligence is a cross-border advisory and technology services firm headquartered in Ahmedabad, with operations across India, the UAE and the USA.
This role is based full time at the Ahmedabad delivery centre, working as part of Cobweb's service delivery function on the MENA client portfolio. Functional reporting is to the Services Director, Cobweb MENA FZ LLC;
site and day-to-day administration sit with the Ahmedabad delivery centre management.
It is a client-facing engineering role,



not a back-office ticket queue. You will prepare and present Quarterly Business Reviews directly to client stakeholders.
WHAT YOU WILL DO
Microsoft 365 tenant management
- Administer multiple client Microsoft 365 tenants — Exchange Online, Entra ID, SharePoint/OneDrive, Teams, user and mailbox lifecycle, and licensing.
- Configure and maintain conditional access, MFA, mail flow rules and baseline security policies across the tenant estate.
- Lead tenant-to-tenant and Google Workspace to Microsoft 365 migrations end to end, including mailbox, data, DNS and identity cutover.
- Monitor tenant health and licence utilisation, and recommend optimisation proactively.
Backup, business continuity and disaster recovery
- Own day-to-day Acronis (or equivalent) backup operations: job configuration, monitoring, failure remediation and restore testing.
- Support client Business Continuity Plans, including RPO/RTO

📌 IT Service Engineer (Ahmedabad)
🏢 Eccentric Business Intelligence
📍 Ahmedabad