About Us
Effy (Rayles and Roobie Technologies Pvt. Ltd.) is a Chennai-based custom software development company and Freshworks Premium System Integration Partner, building integrations, middleware/APIs, and marketplace apps for clients across fintech, retail, media, and legal sectors. This role owns quality assurance across all client integrations and Freshworks marketplace apps and also acts as the technical point of contact for support requests raised by clients, customers, and partners making this a hybrid QA and technical support/customer success role.
Key Responsibilities
Quality Assurance - Integrations & Marketplace Apps
Design, execute, and maintain test plans and test cases for all client integrations (API-led, point-to-point, cloud-based, and event-driven) across platforms such as Freshdesk, Freshservice, Freshsales, Freshchat, Freshcaller, Freshmarketer, and third-party systems (e.g., Shopify, Magento, ServiceNow, and Azure AD).
Perform functional, regression, integration, and end-to-end testing for all Freshworks marketplace apps prior to release and after every update.
Validate data migrations and middleware/API connections for data accuracy, reliability, and basic security considerations.
Log, track, and triage defects through resolution, working closely with developers and project managers.
Contribute to building and maintaining automated test scripts and suites where applicable to improve coverage and release speed.
Support release management by signing off on builds before deployment to production or the Freshworks Marketplace.
Maintain test documentation, checklists, and QA metrics/reports for ongoing and completed projects.
Technical Customer Success & Support
Serve as the first technical point of contact for support requests from clients, customers, and partners across all live integrations and marketplace apps.
Triage, reproduce, and resolve reported issues; escalate complex or product-level bugs to the relevant development team with transparent repr
📌 QA & Technical Support Engineer (Chennai)
🏢 effy
📍 Chennai