Managed Services Engineer – Microsoft 365 & Backup/DR
Cobweb Ahmedabad Delivery Centre | In office, Ahmedabad | 4+ years experience
ABOUT THIS ROLE
Cobweb MENA FZ LLC is a Microsoft Solutions Partner headquartered in Dubai, UAE, delivering managed IT services, NOC/SOC monitoring, Microsoft 365, Azure and AI-enablement solutions to SMB and mid-market clients across the MENA region.
The Cobweb Ahmedabad delivery centre operates under the Cobweb MENA FZ LLC – Eccentric Business Intelligence Pvt Ltd associated partnership, extending Cobweb's engineering capability into India. Eccentric Business Intelligence is a cross-border advisory and technology services firm headquartered in Ahmedabad, with operations across India, the UAE and the USA.
This role is based full-time at the Ahmedabad delivery centre, working as part of Cobweb's service delivery function on the MENA client portfolio. Functional reporting is to the Services Director, Cobweb MENA FZ LLC;
site and day-to-day administration sit with the Ahmedabad delivery centre management.
It is a client-facing engineering role,



not a back-office ticket queue. You will prepare and present Quarterly Business Reviews directly to client stakeholders.
WHAT YOU WILL DO
Microsoft 365 tenant management
- Administer multiple client Microsoft 365 tenants — Exchange Online, Entra ID, SharePoint/OneDrive, Teams, user and mailbox lifecycle, and licensing.
- Configure and maintain conditional access, MFA, mail flow rules and baseline security policies across the tenant estate.
- Lead tenant-to-tenant and Google Workspace to Microsoft 365 migrations end to end, including mailbox, data, DNS and identity cutover.
- Monitor tenant health and licence utilisation, and recommend optimisation proactively.
Backup, business continuity and disaster recovery
- Own day-to-day Acronis (or equivalent) backup operations: job configuration, monitoring, failure remediation and restore testing.
- Support client Business Continuity Plans, including RPO/RTO

📌 Managed Services Engineer (Gandhinagar)
🏢 Eccentric Business Intelligence
📍 Gandhinagar