About Position:

We are seeking a highly skilled Senior Dynamics 365 Contact Center Developer to design, develop, and integrate Dynamics 365 Contact Center capabilities with enterprise applications and cloud platforms. The ideal candidate will possess solid expertise in Dynamics 365 Customer Service, .NET Core development, API integrations, workflow automation, and AI-powered agent experiences. You will play a key role in modernizing customer engagement platforms by building scalable, secure, and high-performing solutions that support business growth and operational excellence.
- Role: Senior Dynamics 365 Developer
- Location: All Persistent Locations
- Experience: 6 to 14 Years
- Job Type: Full Time Employment

What You'll Do:
- Configure, customize, and extend Dynamics 365 Customer Service and Contact Center components.
- Design and implement queue management, routing rules, case management workflows, and customer service processes.
- Develop backend services and integrations using .NET Core and C#.




- Build REST APIs and integration services connecting Dynamics 365 with enterprise applications, AWS services, telephony systems, and third-party platforms.
- Design and implement scalable data movement pipelines between Dynamics 365 and enterprise ecosystems.
- Support Microsoft Copilot integration and AI-powered agent assistance capabilities.
- Contribute to email migration initiatives and communication channel modernization projects.
- Develop call transcript processing solutions including conversation summarization and CRM updates.
- Build workflow automation and orchestration solutions using Power Platform technologies.
- Support intelligent routing, customer triage logic, and service optimization initiatives.
- Troubleshoot and resolve application, integration, and performance-related issues.
- Participate in technical design discussions, architecture reviews, and solution planning activities.
- Maintain system reliability, security, and scalability across produ

📌 Senior Dynamics 365 Developer (Pune)
🏢 Persistent Systems
📍 Pune