Job Description

Jio is looking for an experienced Jio Center Manager (JCM) to lead overall business performance, operations, and customer experience for a high-impact Jio Center. This role drives sales, ensures seamless operations, strengthens partner productivity, and leads multi-functional teams to deliver superior customer outcomes.

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What You'll Do

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- Deliver overall sales, revenue & customer acquisition targets for the Jio Center
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- Oversee smooth daily operations, administration & service delivery
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- Optimize productivity, resources, and cost efficiency of the center
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- Ensure compliance with statutory, regulatory & commercial guidelines
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- Manage permissions/approvals required for local projects & deployments
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- Build robust relationships with channel partners to enhance throughput
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- Drive customer retention, manage escalations & improve NPS
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- Lead, coach & motivate cross-functional sales, service & support teams
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What We're LookingFor

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- 10–14 years of experience in telecom, operations, sales or service leadership
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- Strong P&L; understanding with the ability to manage budgets & commercial controls
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- Solid project management and execution capability
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- Excellent team management, influencing & problem-solving skills
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- Ability to work cross-functionally and manage external stakeholders
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- Execution-focused, customer-centric, and highly accountable leader
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📌 Jio Center Manager (Kottayam)
🏢 JIO
📍 Kottayam