Lead SAP CS Consultant

Location : Mumbai/ Bengaluru (Hybrid 10 days Onsite)

Fulltime

Job Summary

As the Lead SAP CS Consultant, you will be responsible for leading the design, implementation, and optimization of SAP Customer Service solutions. You will serve as the primary subject matter expert, bridging the gap between business requirements and technical execution. You will guide a team of functional consultants, collaborate closely with cross-functional teams (MM, FI, PP, ABAP), and manage senior stakeholder relationships to deliver robust, scalable enterprise solutions.

Key Responsibilities

Solution Architecture & Delivery

Blueprint & Design
- Lead requirement-gathering workshops with business stakeholders, analyze complex business processes, and design end-to-end SAP Customer Service solutions.
- Translate business requirements into scalable SAP CS process designs and functional specifications.

Hands-on Configuration
- Perform and oversee advanced SAP CS configuration including:
- Service Notifications
- Service Orders
- Service Contracts
- Warranty Management




- In-House Repair Processing
- Resource Planning & Scheduling
- Service Billing
- Equipment & Functional Location Management

Integration Management
- Ensure seamless integration of SAP CS with SAP MM, FICO, PM, PP, and external third-party applications through IDocs, ALE, EDI, APIs, and middleware platforms.
- Collaborate with technical teams to resolve complex integration and data flow challenges.

S/4HANA Transformation
- Lead impact assessments, solution design, and implementation activities for SAP ECC to SAP S/4HANA transformation projects related to Customer Service processes.
- Support adoption of SAP Fiori applications and contemporary service management capabilities within S/4HANA.

Team Leadership & Governance

Technical Mentorship
- Lead, mentor, and support junior and mid-level SAP consultants.
- Provide guidance on best practices, configuration standards, and solution design.

Quality Assur

📌 Senior SAP Customer Service Solution Architect (Bengaluru)
🏢 Dreampath Services
📍 Bengaluru