WE’RE HIRING | SENIOR ASSOCIATE – INTERNATIONAL INSURANCE VOICE PROCESS (US)

A leading global business process and customer experience organization is hiring experienced professionals for its International Insurance Voice Process in Kochi.

Position: Senior Associate – International Insurance Voice Process (L1)

Location: Kakkanad, Kochi

Work Mode: Work from Office

Market: US / International Insurance

Shift: US Rotational Night Shifts

Salary: ₹3 LPA – ₹5.5 LPA

Education: Graduation Mandatory

Joining: Immediate / Short-Notice Joiners Preferred

Key Responsibilities
- Handle international insurance voice interactions and advantages-related support activities.
- Review claim documents and supporting information to determine appropriate next steps.
- Coordinate with healthcare providers, customers, and other stakeholders.
- Manage follow-ups and resolve pending requests within defined timelines.
- Identify and resolve processing exceptions and operational issues.
- Escalate complex cases when required.
- Maintain accurate and compliant documentation for every interaction.




- Meet defined quality, productivity, accuracy, and SLA targets.
- Support multiple insurance products, workflows, and processes.
- Assist team members through knowledge sharing and process guidance.
- Contribute to process improvement and enhanced customer experience.

Mandatory Eligibility
- Graduation in any discipline.
- Relevant experience in US / International Insurance Voice Process is mandatory.
- Voice-process experience specifically within the Insurance domain is required.
- Excellent English communication skills (B2 level or above).
- Comfortable working in US rotational night shifts.
- Willing to work from office in Kakkanad, Kochi.
- Immediate / short-notice joiners are preferred.

Candidates without relevant International Insurance Voice Process experience may not be considered.

Preferred Experience

Experience in any of the following areas will be an advantage:
- Insurance Claims P

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🏢 Trinity SkillWorks Private
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