Job Summary -

Sr Operations Manager is a qualified who ensures that everything runs smoothly from one day to another. They maximize processes and procedures while meeting customer/Client expectations in terms of cost-effectiveness, Growth and Development. Major Areas of Performance

1. Team Leadership and People Management
- Lead, motivate, and manage a team of supervisors, team leaders, and front-line agents to ensure operational goals and KPIs are met.
- Ensure proper staffing levels through effective resource planning, recruitment, and retention strategies.
- Provide regular coaching, feedback, and performance evaluations to direct reports.
- Foster a positive and collaborative work environment, maintaining high levels of team morale and engagement.
- Manage and resolve any HR issues such as performance problems, disciplinary actions, and employee relations matters.

2. Client and Stakeholder Management
- Act as the primary point of contact for clients, managing relationships and ensuring alignment on service expectations, SLAs, and project milestones.




- Conduct regular client meetings to review performance, address issues, and ensure continuous improvement in service delivery.
- Provide strategic input into client proposals, new projects, and scope changes, collaborating with account management teams to secure client satisfaction.
- Ensure all contractual obligations are met, including quality standards, SLAs, and KPIs.

3. Operational Excellence and Process Improvement
- Oversee daily operations, ensuring that processes are streamlined and that tasks are completed in an efficient, accurate, and timely manner.
- Identify and implement process improvements to increase operational efficiency, reduce costs, and enhance service quality.
- Lead root cause analysis for operational inefficiencies or service disruptions and implement corrective actions.
- Ensure consistent adherence to company policies, industry regulations, and best practices.

4. Performance Manag

📌 Head of Regional Operations (Yamuna Nagar)
🏢 ADVATIX - Advanced Supply Chain and Logistics
📍 Yamuna Nagar