URGENT REQUIREMENT

Main Duties and Responsibilities:
Administration
- Ensures information on restaurants, hotel facilities and other miscellaneous are updated periodically.
- Submits all guests/employee’s incident reports.
- Reports and records “Lost and Found” items.

Customer Service
- Ensures that all Front Office employees deliver the brand promise and provide exceptional guest service at all times.
- Ensures that Front Office employees provide excellent service to internal customers as appropriate.
- Ensures that all Front Office employees are familiar with the hotel’s products and services, current promotions, policies and other significant information
- Assists to implement consistent guest recognition programmes and maintains a relevant guest history database.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Personally, and frequently verify that guests are receiving the best possible service during check-in and check-out.




- Ensures that the area is managed well by the respective team and deliver the brand promise.
- Maintains positive guest and colleague interactions with good working relationships.
- Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
- Coordinates VIP movements with relevant Departments as advised.

Financial
- Assists to maximise employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
- Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
- Ensures that hotel, company and local rules, policies and regulations relating to money handling are adhered to, including the timely and accurate reporting

📌 Front Office (Hyderabad)
🏢 Hyatt Place
📍 Hyderabad