Job description:
EUC L2 Hands & Feet Support Engineer
Location: Mumbai, Maharashtra
Engagement Type: Project-Based / Onsite
Work Mode: 100% Onsite
Project Overview
We are looking for an experienced EUC L2 Hands & Feet Support Engineer to provide onsite technical support for an upcoming project.
The engineer will work closely with remote project, network, and infrastructure teams to support device configuration, network testing, infrastructure setup, connectivity validation, and other implementation activities throughout the project.
Key Responsibilities
- Provide onsite EUC L2 and Hands & Feet support throughout the office build and implementation period.
- Assist with configuration, installation, testing, and validation of end-user devices.
- Support remote network engineers with onsite installation, configuration, testing, and troubleshooting activities.
- Connect to switches, routers, and other network equipment using appropriate console cables and facilitate remote access for network engineers.
- Join remote troubleshooting and implementation sessions through Microsoft Teams.




- Perform physical checks, cable tracing, patching, connectivity verification, and basic network troubleshooting.
- Execute onsite instructions provided by remote technical teams and provide real-time status updates.
- Support hardware installation, device connectivity, network testing, and validation activities.
- Troubleshoot L1/L2 EUC issues and escalate complex issues to the appropriate project team.
- Maintain clear communication with remote technical teams regarding project progress, issues, and completed activities.
- Assist with additional technical activities requested by the project team within the agreed scope.

Technical Requirements
- Strong experience in EUC/Desktop Support at L2 level.
- Valuable understanding of Windows laptops/desktops and enterprise end-user computing environments.
- Basic to intermediate knowledge of networking concepts, including:
- LAN and IP addressing
- C

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