At GEEKS, a Outstanding Place to Work-Certified Managed Service Provider (MSP), we pride ourselves on delivering seamless IT solutions that drive client success while fostering a people-first culture. We believe that when our team thrives, the business thrives and our GPTW certification is a testament to that commitment.
Role OverviewWe are looking for somebody not just looking for “a job” — but hungry to build a real tech career. Someone friends call when their systems break, and who loves solving problems almost as much as learning new tools. Somebody who wants to grow fast, get your hands dirty across modern SMB IT stacks, and work in a team that values curiosity, ownership, and action.
This is an MSP environment, so you will be supporting multiple clients, different IT environments, and competing priorities. You need to be comfortable moving between clients while maintaining robust ticket ownership, clear communication, accurate documentation, and SLA commitments.
We want someone who’s not just capable — but coachable, curious, and obsessed with figuring things out.
Key Responsibilities
- Respond promptly and effectively to client tickets related to IT support requests and incidents
- Support multiple SMB clients across different IT environments, technologies, and business requirements
- Work within defined SLA timelines, ensuring tickets receive timely responses, updates, and resolutions
- Take ownership of assigned tickets from initial response through resolution or appropriate escalation
- Troubleshoot and resolve issues related to:
- Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Exchange Online)
- Google Workspace (Gmail, Drive, Admin Console)
- NAS devices (Synology, QNAP) including access and file sharing issues
- Basic Windows Server and Active Directory support (user accounts, permissions)
- Backup solutions (monitoring backups, restore requests)
- Network connectivity issues (Wi-Fi, switches, routers, VPN)
- End-user devices: desktops and laptops run
📌 IT Support Engineer (Pune)
🏢 GEEKS
📍 Pune