POSITION OVERVIEW
We seek an accomplished, strategic System Administrator to lead infrastructure excellence and operational continuity at Forest Essentials. This is a pivotal role in our IT department, responsible for managing enterprise-grade systems, ensuring security protocols, and supporting our rapid digital transformation. The ideal candidate will be a proactive problem-solver with deep technical expertise, a passion for infrastructure optimization, and the ability to align IT operations with our global business ambitions. You will work at the intersection of technology and luxury brand operations, ensuring our systems support seamless experiences across retail, e-commerce, and corporate functions.

KEY RESPONSIBILITIES
1. Server & Infrastructure Management
- Design, deploy, and maintain high-availability server infrastructure supporting critical business operations
- Monitor system performance, optimize resource allocation, and manage capacity planning
- Execute Microsoft patch management and firmware updates within approved change windows




- Architect and maintain comprehensive backup and disaster recovery solutions
- Leverage cloud platforms (Azure/AWS) for infrastructure modernization and scalability

2. User Support & Incident Resolution
- Provide first-line and escalation support for IT incidents and service requests
- Resolve issues within established SLA timelines with documentation and root-cause analysis
- Proactively identify recurring issues and implement preventive measures
- Maintain comprehensive knowledge management systems and incident documentation
- Ensure minimal business disruption through effective issue triage and communication

3. Network & Security Administration
- Monitor network availability and manage security policies across the enterprise
- Administer Cisco switching infrastructure (9300, 9500 & above models)
- Configure and manage Cisco wireless APs, controllers, and VPN devices
- Troubleshoot and manage Palo Alto firewalls includ

📌 Information Technology System Administrator (India)
🏢 Forest Essentials
📍 India