Job DescriptionAbout the Role
NSmartsevak is looking fora Product Consultant – SaaS & Client Solutions who can take ownership of client onboarding, product implementation, demonstrations, training, and ongoing product adoption.
NThis is a client-facing product role suited for someone who is comfortable understanding business processes, working with technology, coordinating with internal teams, and ensuring that the implemented solution is actually working successfully for the client.
NThe role is ideal for someone who wants exposure across product, implementation, customer interaction, workflow design, SaaS solutions, and automation.
NKey Responsibilities
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- Understand client business processes and map them into Smartsevak workflows. N
- Take ownership of client onboarding and implementation from requirement discussion to go-live. N
- Conduct online and offline product demonstrations for prospects and clients. N
- Train client teams on CRM, workflows, automation, dashboards, and day-to-day product usage. N
- Coordinate with sales, product,



and development teams for client requirements and implementation. N
- Handle client communication throughout the implementation process and ensure timely completion of dependencies. N
- Coordinate integrationssuch as WhatsApp/Meta onboarding, advertising integrations, dialler integrations, APIs, and automation workflows. N
- Work with automation tools such as n8n and coordinate technical implementation where required. N
- Test implemented workflows and ensure that lead funnels, follow-ups, integrations, and reporting are functioning properly. N
- Monitor whether agreed KPIs and workflows are actually being followed after implementation. N
- Identify gaps in product usage and suggest improvements to increase adoption. N
- Collect recurring client requirements and provide structured inputs for product improvements. N
- Research possible product improvements, workflows, integrations, or automation approach

📌 Product Consultant (Shahpura)
🏢 Smartsevak
📍 Shahpura