Job Description
Key Responsibilities
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nFacility Management
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nOversee maintenance, cleanliness, and functionality of all club areas, including gym, locker rooms, pool, spa, studios, etc.
nCoordinate with vendors, technicians, and contractors for repairs, servicing, and facility upgrades.
nEnsure all equipment is regularly serviced and maintained in working condition.
nEnsure compliance with health, safety, fire, sanitation, and emergency protocols.
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nClub Operations
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nManage day-to-day operations, including front desk, membership, and fitness teams.
nImplement and monitor SOPs to ensure operational efficiency.
nTrack KPIs and drive strategies for revenue growth and member retention.
nManage inventory, procurement, and club supplies.
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nStaff Supervision & Development
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nRecruit, train, schedule, and manage club staff across various functions.
nEnsure appropriate staff coverage and monitor performance.
nFoster a positive team workplace through coaching and development.
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nMember Engagement & Customer Service
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nMaintain high standards of customer service and member satisfaction.
nHandle member concerns and complaints professionally and ensure timely resolution.
nOrganize events, challenges, and engagement initiatives to strengthen member retention and community.
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nBudgeting & Financial Oversight
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nAssist in preparing and managing club budgets.
nMonitor revenue streams including memberships, personal training, and classes.
nControl operational costs and review financial and operational reports.
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n? Desired Candidate Profile
n8–12 years of relevant experience in club management, hospitality, sports & leisure clubs, fitness centres, premium residential clubhouses, or facility management.
nProven experience managing multi-functional teams and daily operations.
nExposure to luxury hospitality, wellness, or community management will be preferred.
nStrong leadership and people-management skills.
nExcellent custom

📌 Club Manager (New Delhi)
🏢 Ileseum Clubs
📍 New Delhi