Project Role: Associate Mgr - Centralized Monitoring (Line Manager)
Work location: Bangalore (Hybrid)
Duration: Full Time Shift: 2.00pm to 11.00pm

Job Overview
Supervise and manage the assigned team of project delivery support staff. Work with staff to ensure that all project deliverables are completed, ensuring quality deliverables on time and in accordance with Standard Operating Procedures (SOP), policies and practices. Ensure that employees are trained, and individual development is aligned and in place to meet project and organizational needs. Oversee assigned project(s), lead and manage the assigned work streams.

Essential Functions
• Manage assigned support staff in accordance with organization’s policies and applicable regulations.; Responsibilities include planning, assigning, and directing work, appraising performance, and guiding professional development, rewarding, and disciplining employees, addressing employee relations issues, and resolving problems. Approve actions on human resources matters.




• May require to support overall customer delivery for assigned portfolios at an alliance level and work closely with CMS leads across studies to ensure that CMS deliverables are aligned with the customer KPIs and IQVIA SOPs.
• Participate in the selection and on boarding process for current staff by conducting candidate review and participating in the interviewing process for support roles.
• Conduct on boarding training for new staff in conjunction with Human Resources and Global Talent training programs and mentor staff assigned to them.
• Ensure that staff has the proper materials, systems access and training to complete job responsibilities.
• Provide oversight for the execution of the training plan, SOP review and mentored training experiences, as applicable.
• Participate in the allocation of resources to projects by ensuring assignments are appropriate to staff experience and training; organize staff including shift patterns and the number of staff require

📌 Associate Mgr (Bengaluru)
🏢 IQVIA India
📍 Bengaluru