Customer Support & Retention ExecutiveAbout the RoleWe are looking for a Customer Support & Retention Executive to be part of our growing D2C wellness team.
Your primary responsibility will be to ensure customers receive a smooth and positive experience — from answering product and order-related queries to resolving issues, following up with customers, and helping recover potential orders.
This is a hands-on customer-facing role . We are looking for someone who communicates well, is patient and empathetic, and takes ownership of customer problems rather than simply responding to messages.
Key ResponsibilitiesCustomer Support
- Handle customer queries through WhatsApp, phone calls, email, and other support channels
- Respond to questions about products, orders, payments, shipping, returns, and other customer concerns
- Help customers choose the right products based on their requirements, within company guidelines
- Track and resolve customer complaints in a timely manner
- Coordinate with the warehouse, operations, and other teams to resolve customer issues




- Follow up with customers until their issue is properly resolved
- Maintain accurate records of customer conversations and issues

Customer Retention & Recovery
- Follow up with customers who have abandoned their carts
- Contact potential customers and help resolve questions or concerns preventing them from completing their purchase
- Follow up with customers regarding pending orders or incomplete purchases
- Identify common reasons for cancellations, refunds, or abandoned carts and share insights with the team
- Support initiatives to improve repeat purchases and customer retention

Customer Experience
- Maintain a warm, helpful, and qualified tone in every interaction
- Handle difficult or unhappy customers calmly and professionally
- Build trust through clear communication and timely follow-up
- Identify recurring customer problems and suggest ways to improve the overall customer experience

Requirements
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📌 Customer Support Executive (Bengaluru)
🏢 Huedlife(Puretive
📍 Bengaluru