Role Overview
We are looking for an experienced Sr. Project Manager to lead the maintenance and production support of enterprise-grade applications having multiple releases and versions of product in production & UAT environments.
The role will focus on ensuring the stability, availability and reliability of production applications , with robust ownership of production incidents, application defects, bug fixes, hotfixes and releases.
The individual will work closely with Agile Managers, Engineering, Product, QA, Architecture and DevOps teams, Customers and L1 support teams to ensure that critical production issues are prioritized and resolved quickly while driving permanent corrective actions and continuous improvement.
Key Responsibilities
Application Maintenance & Production Support
- Own end-to-end maintenance and production support for business-critical applications.
- Lead L2/L3 application support and ensure timely resolution of production issues.
- Prioritize production defects, bug fixes and hotfixes based on business/customer impact and severity.
- Manage P0/P1/P2 incidents and SLA's , ensuring rapid service restoration and effective stakeholder communication.
- Ensure critical production issues receive priority over planned enhancements where business impact requires immediate resolution.
Bug Fixes, Hotfixes & Problem Management
- Drive production defects from identification and diagnosis through development, testing, deployment and end-user validation .
- Coordinate with Engineering teams for code/configuration fixes and ensure defects are tracked through closure.
- Manage emergency/hotfix releases outside regular release cycles when required.
- Drive Root Cause Analysis (RCA) and ensure permanent corrective actions are implemented to prevent recurrence.
- Identify recurring production issues and work with Engineering teams to improve application stability.
Release & Change Management
- Coordinate production releases, patches, hotfixes and emergency ch
📌 Senior Project Manager (Noida)
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📍 Noida