Hiring: Lead Business Analyst – Global Payments Operations (GPS) We are looking for an experienced Lead Business Analyst / Discovery Lead with strong exposure to Payments Operations and Service Journeys within the Financial Services domain. The role will lead discovery across priority Global Payment Services (GPS) Operations journeys , identify improvement opportunities, benchmark against industry practices, and help define and embed operational Gold Standards . Key Responsibilities • Lead discovery across priority Payments Operations and Service journeys through stakeholder interviews, workshops, process shadowing and MI/data analysis. • Map current-state payment journeys and operational processes , including exceptions, hand-offs, dependencies and controls. • Identify operational pain points, process gaps, rework, inefficiencies and control risks. • Conduct market and industry research to identify relevant trends, benchmarks and best practices across payments and service operations. • Define practical Gold Standards , including SOPs, standard ways of working and service standards.



• Work closely with Operations, Risk & Controls, Change and Technology stakeholders to validate recommendations and secure alignment/sign-off. • Develop a prioritised improvement backlog based on business impact, implementation effort and risk. • Define measurable success criteria, KPIs and approaches for tracking improvement outcomes. • Support adoption of new standards through enablement materials, process documentation and ways of working. Essential Experience & Skills • Strong Business Analysis / Discovery experience within Payments, Transaction Banking, Payment Operations or Financial Services . • Valuable understanding of operational/service journeys and process improvement. • Strong process and journey mapping capabilities. • Experience facilitating workshops and discovery sessions with senior and cross-functional stakeholders. • Ability to translate findings into practical SOPs, oper

📌 Global Payments Operations (Telangana)
🏢 undisclosed
📍 Telangana