URGENT REQUIREMENT
Main Duties and Responsibilities:
Administration
Ensures information on restaurants, hotel facilities and other miscellaneous are updated periodically.
Submits all guests/employee’s incident reports.
Reports and records “Lost and Found” items.
Customer Service
Ensures that all Front Office employees deliver the brand promise and provide exceptional guest service at all times.
Ensures that Front Office employees provide excellent service to internal customers as appropriate.
Ensures that all Front Office employees are familiar with the hotel’s products and services, current promotions, policies and other important information
Assists to implement consistent guest recognition programmes and maintains a relevant guest history database.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Personally, and frequently verify that guests are receiving the best possible service during check-in and check-out.




Ensures that the area is managed well by the respective team and deliver the brand promise.
Maintains positive guest and colleague interactions with good working relationships.
Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
Coordinates VIP movements with relevant Departments as advised.
Financial
Assists to maximise employee productivity through the use of multi-skilling, multi-tasking and adaptable scheduling to meet the financial goals of the business as well as the expectations of the guests.
Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
Ensures that hotel, company and local rules, policies and regulations relating to money handling are adhered to, including the timely and accurate reporting of information.
Operational
Assist

📌 Front office (Hyderabad)
🏢 Hyatt Place
📍 Hyderabad