About telecrm telecrm is an AI-powered full-stack CRM built for Indian businesses, with robust integrations across calls and WhatsApp. We help 5000 companies streamline lead management, automate workflows, and improve sales outcomes. About the Role We are looking for an Associate Account Manager who can take ownership of client onboarding, relationship management, complex CRM setups, and account growth. You will work closely with the Account Manager to ensure clients are onboarded correctly, workflows are configured as per their business processes, and accounts continue to deliver value after implementation. This role is ideal for someone who understands CRM operations, enjoys solving workflow and integration challenges, and is comfortable working directly with clients. Key Responsibilities 1. Own client onboarding — understand business requirements and ensure accounts are set up correctly. 2. Maintain client relationships — act as a reliable point of contact and understand evolving client requirements. 3. Configure complex workflows — build and manage workflows, automations,



custom actions, and lead-assignment processes. 4. Handle technical requirements — work with APIs, webhooks, custom integrations, and other technical configurations. 5. Drive upselling and cross-selling — identify opportunities to introduce relevant telecrm features and solutions. 6. Work closely with the Account Manager — support account setup, implementation, issue resolution, adoption, and client retention. 7. Ensure client retention — monitor account health, proactively address challenges, and ensure clients continue to derive value from telecrm. 8. Coordinate with internal teams to resolve technical or product-related requirements efficiently. 9. Document and understand client processes so CRM workflows accurately reflect their sales and operational requirements. Key Requirements 3 years of experience in a similar Account Management, Customer Success, CRM, SaaS, or implementation role. Stro

📌 Associate Account Manager (Maharashtra)
🏢 TeleCRM
📍 Maharashtra