Job Description
Job Summary
nWe are looking for a Customer Service Representative (CSR) to manage customer inquiries, orders, and post-sales support. The ideal candidate should have excellent communication skills, strong attention to detail, and the ability to work effectively with multiple internal departments.
nRoles & Responsibilities
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- Manage a high volume of inbound and outbound customer emails in a timely manner, handling 35+ emails daily .n
- Provide clear and concise information about products, services, and company policies.n
- Accurately enter customer orders based on defined criteria and provide order acknowledgments.n
- Meet established performance metrics, including response times and timely order processing.n
- Accurately document customer interactions and update relevant systems.n
- Handle post-sales issues, including:n
- Returnsn
- Invoice reconciliationn
- Creditsn
- Rebillsn




- Communicate with customers in a friendly and skilled manner while actively listening to their concerns.n
- Coordinate with multiple internal departments, including Shipping, Sourcing, Sales, and Accounting , to resolve customer issues.n
- Perform other duties and responsibilities as assigned.n

nRequirements
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- Excellent verbal and written communication skills.n
- Strong customer service and interpersonal skills.n
- Ability to work effectively as part of a team.n
- Willingness and ability to learn ERP systems and internal processes.n
- Self-starter with a proactive approach to work.n
- Quick learner with the ability to work independently and with minimal supervision.n
- Proficiency in Microsoft Excel, Word, and Outlook .n
- Strong attention to detail and accuracy.n
- Ability to handle multiple customer interactions and changing priorities effectively.n

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📌 Customer Service Representative (Tamil Nadu)
🏢 ELIXIR Global
📍 Tamil Nadu