Job Title: CRM Manager – Real Estate
Location: Shimla, Himachal Pradesh
Experience: 6–8 Years | Minimum 4 Years in a Managerial Role
Job Summary
We are looking for an experienced

CRM Manager – Real Estate

with solid knowledge of

property transactions, RERA compliance, Himachal Pradesh property laws, client management, documentation, and receivables . The candidate should have hands-on experience managing the

complete pre-sale and post-sale CRM process

for residential/real estate projects.
Key Responsibilities
Manage the complete

CRM lifecycle from pre-sale to post-sale , including client onboarding, documentation, registration, possession, and closure.
Handle

RERA compliance , property-related documentation, and statutory records.
Strong understanding of

Section 118 / HP land and property regulations , particularly requirements applicable to

non-Himachali/non-resident buyers .
Manage

118-related documentation and processes

for eligible property transactions.
Ensure accurate and timely maintenance of

property files, agreements, registration documents,



payment records, and client documentation .
Monitor and follow up on

receivables, outstanding payments, payment schedules, and collections .
Prepare and maintain

CRM, sales, receivables, registration, and management reports .
Manage regular

client communication and relationship management

throughout the property lifecycle.
Handle client queries and

systematically resolve/escalate complex issues

within defined timelines.
Coordinate with

Sales, Legal, Finance, Projects, Registration/Documentation teams, and external stakeholders .
Ensure compliance with applicable

Himachal Pradesh rules and regulations related to property purchase and ownership .
Maintain complete knowledge of

property purchase processes, documentation, registration, possession, and post-sale requirements .
Develop SOPs and ensure systematic CRM processes and documentation.
Candidate Profile
6–8 years of relevant Real Estate/CRM expe

📌 CRM Manager – Real Estate (Shimla)
🏢 Imperial Holding group
📍 Shimla