Job Description
Lab Administrator/Level 2 Support – Cloud & Coding Labs - Remote
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nJob Description
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nA technically robust Level 2 Lab Support Engineer is being sought to set up, manage, support, and troubleshoot cloud-based learning labs for an institute such as Saras AI. The role focuses on provisioning and maintaining coding environments (Python, cloud sandboxes, Codio-style platforms), supporting students and instructors during lab sessions, resolving lab access and environment issues, enabling AI code-generation assistants, and ensuring reliable lab operations across training programs. The position supports programs centred on cloud computing, programming, data engineering, and AI-assisted development.
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nKey Responsibilities
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- Set up, configure, maintain, and troubleshoot cloud-based lab environments (AWS, GCP, Azure, or similar platforms).n
- Use Python scripts and automation to provision, reset, and manage student lab environments and sandbox instances.n
- Configure and support coding platforms such as Codio, Jupyter, VS Code environments, containers,



and cloud-based sandbox labs.n
- Provide Level 2 technical support to students and instructors during lab sessions, workshops, and live classes.n
- Troubleshoot lab access issues, environment configuration problems, authentication issues, and platform-related incidents.n
- Support and integrate AI code assistants (e.g., GitHub Copilot or similar tools) within learning environments.n
- Work with GitHub Codespaces or similar cloud development environments.n
- Maintain observability and monitoring layers, including logging, performance monitoring, debugging tools, and VS Code extensions.n
- Monitor lab usage, uptime, cloud costs, and overall platform health; proactively identify and resolve operational issues.n
- Maintain environment templates, documentation, troubleshooting guides, FAQs, and operational runbooks.n
- Collaborate with faculty and curriculum teams to prepare, validate, an

📌 Level 2 Support (Haryana)
🏢 Saras AI Institute
📍 Haryana