Role: Production Support Engineer
Location: Hyderabad
Experience 7-12 years
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About the role
We’re looking for an Operations / Production Engineer to keep business-critical services secure, secure and available day to day. You’ll combine strong Linux/Unix fundamentals, practical SQL skills and structured incident management to diagnose issues, restore services quickly and improve long-term reliability.
This role suits someone who enjoys solving real-world production problems, working calmly under pressure and turning recurring incidents into automation, monitoring and preventative improvements.
Key responsibilities
Production support and reliability
- Monitor the health, performance and availability of production services.
- Investigate and resolve incidents, outages, performance degradation and service alerts.
- Perform structured triage, identify business impact and prioritise response accordingly.
- Use Linux/Unix tools to diagnose system, process, network, memory and storage issues.




- Analyse application and system logs to identify root causes and contributing factors.
- Execute approved operational procedures, recovery activities and service restoration plans.
- Participate in on-call or out-of-hours support arrangements, where required.

Monitoring and automation
- Develop and improve monitoring, alerting and service-health checks.
- Reduce manual effort through scripting, automation and repeatable operational tooling.
- Identify recurring incidents and deliver preventative improvements.
- Contribute to capacity, resilience, disaster-recovery and operational-readiness activities.
- Improve runbooks, standard operating procedures and knowledge articles.

Incident and problem management
- Manage incidents from initial report through diagnosis, escalation, resolution and closure.
- Communicate clearly with stakeholders throughout the incident lifecycle.
- Escalate to specialist teams and suppliers when required, providing useful evidence and impact deta

📌 Production Support Specialist (Kozhikode)
🏢 CAPCO
📍 Kozhikode