02 Oct
|
Broadway Malyan
|
Mumbai
02 Oct
Broadway Malyan
Mumbai
Who we are
Broadway Malyan is a global architecture, urbanism and design practice dedicated to creating cities, buildings and places that will provide a lasting legacy. Through a shared design ethos, we work together to create places with a solid sense of identity where people and communities want to live, learn, shop, work and relax.
As an employee-owned practice, we are able to create an inclusive culture where everyone has a strong sense of engagement and shared responsibility in the future of our business. We are committed to investing and inspiring our people, so we can attract and retain the best talent to strengthen our reputation as both a design practice and an employer of choice.
About the role
Broadway Malyan is currently seeking to recruit an enthusiastic, customer-facing Global Service Desk Analyst (L1). Based out of our Mumbai Studio, you will be the first point of contact for our global staff, ensuring service excellence within our newly established 24/7 "Follow-the-Sun" support structure.
Key responsibilities:
The Global Service Desk Analyst is a fundamental part of our customer support structure. The purpose of this role is to ensure effective and highly responsive L1 support to our colleagues across our global architectural studios (including the UK, Europe, Middle East, and APAC).
Working on behalf of the Group IT department, this role operates on a 24/7 rotational shift pattern. Standard business-hour shifts will be conducted from our Mumbai Studio, while out-of-hours, night, and weekend shifts will be conducted remotely (Work-From-Home).
This entails (amongst other tasks):
- Acting as the first point of contact (via portal, email, and phone) for all IT Service requests and incidents globally.
- Delivering a premium, empathetic customer service experience to our architectural and design staff.
- Utilizing and guiding users through our automated IT Self-Service Portals to expedite ticket resolution.
- Active Directory and Microsoft 365 adminis
📌 Global Service Desk Analyst (Mumbai)
🏢 Broadway Malyan
📍 Mumbai