Job Description
Pleated Story is a growing women’s apparel D2C brand, and we’re looking for an E-commerce & Operations Executive to join our team.
n

nThis is a hands-on role for someone who is organised, proactive and loves taking ownership. You’ll work closely with the founder and our production and fulfilment teams to make sure everything from order → production → dispatch → customer experience runs smoothly.
n

What you’ll don
- n
- Manage day-to-day orders and operations on Shopifyn
- Coordinate order fulfilment, packing and dispatchn
- Track pending orders, deliveries, RTOs and courier issuesn
- Coordinate production requirements with the Master Tailorn
- Track production, inventory and replenishment requirementsn
- Handle customer queries through WhatsApp, Instagram and other channelsn
- Manage exchanges, returns, order modifications and delivery-related queriesn
- Coordinate with courier partners and resolve operational issuesn




- Maintain daily operational reports and ensure tasks are followed through to closuren
- Identify gaps in processes and help us build better systems as we scalen

n
-
What we’re looking forn
- n
- 1–3 years of experience in e-commerce, operations or customer supportn
- Solid organisational and follow-up skillsn
- Excellent communicationn
- Comfortable with Shopify and spreadsheetsn
- Strong attention to detailn
- Someone who takes ownership and solves problems independentlyn
- Comfortable working in a fast-paced, growing companyn

n

nMost importantly, we’re looking for someone who doesn’t wait to be told what to do, someone who sees a problem, takes ownership and gets it solved.
nIf this sounds like you, we’d love to hear from you.

📌 E-commerce & Operations Executive (Bengaluru)
🏢 Pleated Story
📍 Bengaluru