Job Description
Role: Production Support Engineer
nLocation: Hyderabad
nExperience 7-12 years
nApply here:
nAbout the role
nWe’re looking for an Operations / Production Engineer to keep business-critical services stable, secure and available day to day. You’ll combine solid Linux/Unix fundamentals, practical SQL skills and structured incident management to diagnose issues, restore services quickly and improve long-term reliability.
nThis role suits someone who enjoys solving real-world production problems, working calmly under pressure and turning recurring incidents into automation, monitoring and preventative improvements.
nKey responsibilities
nProduction support and reliability
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- Monitor the health, performance and availability of production services.n
- Investigate and resolve incidents, outages, performance degradation and service alerts.n
- Perform structured triage, identify business impact and prioritise response accordingly.n
- Use Linux/Unix tools to diagnose system, process, network, memory and storage issues.n




- Analyse application and system logs to identify root causes and contributing factors.n
- Execute approved operational procedures, recovery activities and service restoration plans.n
- Participate in on-call or out-of-hours support arrangements, where required.n

nMonitoring and automation
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- Develop and improve monitoring, alerting and service-health checks.n
- Reduce manual effort through scripting, automation and repeatable operational tooling.n
- Identify recurring incidents and deliver preventative improvements.n
- Contribute to capacity, resilience, disaster-recovery and operational-readiness activities.n
- Improve runbooks, standard operating procedures and knowledge articles.n

nIncident and problem management
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- Manage incidents from initial report through diagnosis, escalation, resolution and closure.n
- Communicate clearly with stakeholders throughout the incident lifecycle.n
- Escalate to

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