Job Description
???? Team Lead- Customer Service | US
nLocation: Mohali
nShift: US Shift
nExperience: 4+ Years (2+ Years as Team Lead on paper)
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n What You’ll Do
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- Lead and manage a team of voice process agents.n
- Monitor performance, provide coaching, and conduct regular one-on-ones.n
- Ensure team adherence to quality, productivity, and customer satisfaction metrics.n
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n What We’re Looking For
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- Experience: 4+ years of experience in an international voice process, with at least 1–2 years in a leadership role.n
- Mandatory Requirement: Must have BFSI background/Experiencen
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📌 Customer Support Team Lead (Sahibzada Ajit Singh Nagar)
🏢 Impetus Career Consultants
📍 Sahibzada Ajit Singh Nagar
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