Job Description
1. Team Leader (TL) - Telesales
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nDepartment: Telesales
nLocation: Noida
nEmployment Type: Full-Time
nReports To: Tele sales Manager
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nJob Overview:
nWe are seeking an experienced and agile Team Leader for our Telesales vertical. The ideal candidate will be responsible for managing a team of telecallers, driving insurance sales (Motor, Health, Life), and ensuring overall team targets are met. You will play a crucial role in mentoring the team, monitoring call quality, and implementing strategies to maximize conversion rates.
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nKey Responsibilities :
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- Team Management: Lead, train, and motivate a team of 15-20 telecallers to achieve daily, weekly, and monthly sales targets.n
- Performance Monitoring: Track individual and team KPIs (Call Volume, Talk Time, Conversion Rate, Premium generated).n
- Call Quality & Coaching: Conduct regular call audits, provide constructive feedback, and identify training needs to improve communication and pitch effectiveness.n
- Sales Strategy: Assist the management in formulating telesales strategies,



script optimizations, and objection-handling techniques.n
- Escalation Handling: Resolve customer escalations effectively to ensure high customer satisfaction and policy issuance.n
- Reporting: Prepare and present accurate performance reports (MIS) to senior management.n
- Compliance: Ensure the team adheres to all IRDAI guidelines, internal policies, and quality standards during customer interactions.n

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nRequirements:
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- Minimum 3-5 years of experience in Telesales/Outbound sales, with at least 1-2 years in a Team Leader role.n
- Prior experience in the Insurance sector (Motor, Health, or Life) is highly preferred.n
- Strong leadership and people management skills with a proven track record of meeting targets.n
- Proficiency in CRM software and MS Office (especially Excel for MIS reporting).n
- High energy, target-oriented, and able to work in a high-pressure environment.n

📌 Team Lead (Noida)
🏢 RenewBuy
📍 Noida