Customer Success Manager
Key Responsibilities
- Champion Customer Value by ensuring AI solutions drive meaningful business impact for IT & Tech leaders
- Strategic Orchestration: Develop scalable processes that turn customers into advocates through onboarding excellence and adoption frameworks
- Visionary Advocacy: Anticipate customer needs and create success programs that unlock user value
- Team-oriented Bridge-Builder: Synthesize customer feedback, collaborate with internal teams, and represent the customer voice in all aspects
- Constant Innovator: Stay ahead of customer success trends, experiment with new models, and contribute to Trmeric's leadership in customer experience
- Lead and manage the customer success team and drive continuous improvement in customer satisfaction metrics

Required Qualifications
- Bachelor's degree in Business, Computer Science, or related field
- Proven 5+ years in customer success roles, preferably in B2B SaaS or AI/ML companies
- Experience in B2B marketplaces or partner management is a plus
- Strong knowledge in success metrics, health scoring,



and value measurement methodologies
- Implement and execute customer onboarding, adoption, and expansion strategies effectively
- Translate technical concepts into business value for executive audiences confidently
- Understand AI/ML technologies and their business applications
- Deep expertise in customer journey mapping and critical touchpoints
- Excellent communication, presentation, and relationship-building skills
- Manage multiple customer priorities efficiently and drive impactful AI adoption contributions

Technical Skills & Experience
- Proficiency in B2B customer success methodologies
- Experience in strategic account management and customer journey mapping
- Expertise in relationship management and driving value realization
- Ability to identify and resolve customer issues effectively
- Familiarity with SaaS platforms and AI solutions
- Skilled in proactive engagement models and

📌 Customer Success Manager (Bengaluru)
🏢 Talent361
📍 Bengaluru