IT Junior Support Specialist (L1 Service Desk / Helpdesk)
Location: Bellandur, Bengaluru, Karnataka (On-site)
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Job Summary:
We are looking for a proactive IT Junior Support Specialist (L1) to deliver first-line technical support and support day-to-day IT operations. This role combines service desk support, IT asset management, and on-site operations, with a strong focus on ticket handling (JIRA), device lifecycle management, and user support.
Tasks:
- Act as first point of contact for IT support requests
- Log, manage, and resolve tickets using JIRA
- Troubleshoot hardware, software, and basic network issues
- Support deployment, setup, and configuration of IT equipment
- Manage asset inventory, tracking, recovery, and disposal
- Handle IT onboarding and offboarding
- Coordinate with vendors for procurement, repairs, and warranty claims
- Work with HR and Finance on onboarding and asset processes
- Maintain IT documentation and follow ITSM processes
- Support automation and AI-driven improvements
What We’re Looking for:
Must Have:
- Bachelor’s degree in Computer Science, IT, or related field
- 2–3 years of experience in IT Service Desk / L1 Support
- Experience with ticketing tools (JIRA preferred)
- Basic understanding of ITSM / ITIL practices (nice to have)
- Familiarity with IT asset lifecycle management
Tools & Technologies:
- Microsoft Office 365
- JIRA Service Management (IT Helpdesk / Ticketing System)
Skills & Competencies:
- Strong troubleshooting and problem-solving skills
- Valuable communication skills – English proficiency is required (verbal
📌 Support Specialist (India)
🏢 Lingaro
📍 India