RO:Bharat Banking Operations - Program Management - TeamINTERNAL USAGE:No. of Vacancies:1Reports to:DVP/ VP Bharat Banking Ops & ServiceIs a Team leader?NoTeam Size:- Grade:Manager/Sr ManagerBusiness:Retail OperationDepartment:�Bharat Banking Ops & ServiceSub-Department:-Location: Mumbai (Hybrid Mode)Name of UnitBharat Banking Ops & Service � Program ManagementRoleBharat Banking Ops & Service � Program ManagementKey ResponsibilitiesCategoryRequirementsBranch Co-ordination� Experience of handling cross-functional & internal stakeholdersGovernance� Exposure to Compliance and Risk metrics like Enterprise Governance, Risk Management & Compliance (EGRC) and for handling Change Management Committee (CMC)/ Product Management Committee (PMC)Process Review� Exposure to various back-office process, complaints, customer service process in the bank
� Exposure to workflows like CRM� e-forms etc.
IT Engagement� Experience in BRD preparation and validation.
� Basic Understanding of system integration and APIs
� Ability to co-ordinate with IT for program implementation within time frame.




Product Engagement� Understanding of the business ecosystem for Operations & Service deliverables, required to meet business objectives.Vendor Management� Ability to co ordinate with vendors to meet the desired objectives of the project.Regulatory� Understanding of regulatory requirements for Retails Lending, specifically for Bharat Banking Asset Products like Kisan Credit Card (KCC), Tractor Loan, Farmer Funding products, etc.Team management� Team player with ability to co-operate & deliver as a teamImprovement Initiatives� Experience of handling improvement / transformation projectsOthers� Understanding of Project management and quality concepts like DMAIC, Design Thinking etc.QualificationsOptimal qualification for success on the job is:
� Post graduation/Graduation from a recognized institute
� 12 years+ work experience
Role Proficiencies:For successful execution of the job, the candidate shoul

📌 RO:Bharat Banking Operations (Mumbai)
🏢 Axis Bank
📍 Mumbai