About GetixHealth

GetixHealth supports hospitals, clinics, university medical centers, and other healthcare providers across the United States with comprehensive Revenue Cycle Management (RCM) solutions.
The organization delivers customized services across the healthcare revenue cycle, including medical coding and billing, claims management, insurance eligibility verification, patient access services, Medicaid and Medicare support, and self-pay and bad debt collections. Through technology-enabled solutions and expert teams, GetixHealth helps healthcare providers improve operational efficiency and financial performance.

ROLE PURPOSE

The Customer Service Lead is responsible for leading day-to-day customer service operations, supporting and guiding the customer service team, ensuring high-quality customer interactions, resolving escalated customer issues, and driving continuous improvement in customer experience.

The role requires a strong combination of people leadership, customer focus, operational discipline, problem-solving, communication, and performance management.



The Customer Service Lead will act as an significant link between frontline customer service teams, internal stakeholders, and management.

KEY RESPONSIBILITIES

1. CUSTOMER EXPERIENCE & SERVICE DELIVERY
- Lead the delivery of consistent, professional, and customer-focused service.
- Ensure customer queries, requests, complaints, and escalations are handled promptly and effectively.
- Take ownership of complex or high-priority customer issues and ensure appropriate resolution.
- Identify recurring customer concerns and recommend preventive actions.
- Maintain a strong customer-first culture within the team.
- Ensure customer interactions meet established quality and service standards.
- Monitor customer feedback and identify opportunities to improve customer satisfaction.

2. TEAM LEADERSHIP & PEOPLE MANAGEMENT
- Provide day-to-day leadership, guidance, coaching, and support to Customer Service Repre

📌 Customer Service Lead (Karnataka)
🏢 Getixhealth
📍 Karnataka