About Aramya
Our vision is to build some of the world's most loved fashion and lifestyle brands and enable people to express themselves. We are well-funded, with $20M raised from marquee investors like Accel, Z47, and industry veterans.
Aramya is a 100 Cr+ NMV fashion & lifestyle company backed by Accel and Z47. We're building a customer-led portfolio: Aramya (daily wear), Tavira by Aramya (festive), and a current brand in stealth, going live in H2 2026.
Current Retail footprint: 16 stores in Bengaluru + 2 stores in Hyderabad (and a few more are yet to go live).
Opening next: Hyderabad and Chennai. Pune, Ahmedabad and Mumbai in the pipeline.
Website: https://aramya.in/
Our Team: https://shorturl.at/l6u
About the Role
We are looking for a high-ownership, execution-focused passionate individual to join Our Team as a Retail Operations Lead to drive and scale a world-class offline retail experience across our West region store network.
This role goes beyond managing stores — it is about owning regional performance end-to-end, driving consistency, conversion,
and customer delight across every touchpoint, while building strong operational systems and teams that can scale rapidly.
You will work closely with cross-functional teams and own end-to-end store performance across the region — from customer experience and SOP adherence to team productivity and inventory discipline.
Key Responsibilities
1. Customer Experience & NPS Ownership
- Own and consistently improve NPS across all stores in the West region
- Ensure a superior, consistent, and differentiated in-store experience aligned with brand values
- Translate customer feedback and insights into actionable improvements across stores
- Drive a culture of customer obsession within store teams
2. Operational Excellence & SOP Adherence
- Design, implement, and enforce robust daily SOPs across all West region stores
- Ensure discipline in store opening/closing, VM upkeep, trial room experience, billing hygiene, and service
📌 Retail Operations Lead (Mumbai)
🏢 Aramya
📍 Mumbai