About the Chance
Job Type: Permanent

Application Deadline: 31 October 2026

Title CSP - Value Stream Owner, Service Excellence & Retention
Department Client Servicing Platforms
Location Gurgaon
Reports To Head of Client Servicing Platforms
Level 8

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Client Servicing Platform team and feel like you’re part of something bigger.
About your team
As a business, we are constantly evolving how we work to stay ahead of what our clients need and to deliver on our Forward 8 ambitions. FIL Platforms represents the next step in that journey - bringing together Asset Management Delivery, Enterprise Technology Services, and delivery and change teams from across the business into a single integrated structure, designed for clarity, speed, and impact.
That structure is organised around Platforms, each a focused unit of capability with a single accountable owner and within each Platform,



a set of Value Streams that translate strategic priorities into funded, sequenced delivery.
Your value stream sits at the heart of that model. It exists to connect our talent and expertise directly to the priorities that matter most, delivering value for our clients with less duplication and fewer competing backlogs
Client Servicing Platform is accountable for delivering on Fidelity’s client commitments after engagement, ensuring servicing outcomes are reliable, consistent and scalable across regions. The team owns the end-to-end client servicing journey, focusing on standardisation, transparency and repeatable delivery.
The Service & Retain value stream owns the platform capabilities that strengthen service performance and deepen long-term client relationships. It brings together live service stability, continuous improvement, client insight and relationship-focused outcomes so that service d

📌 CSP - Value Stream Owner, Service Excellence & Retention (Gurugram)
🏢 Fidelity International
📍 Gurugram