Role: Manager - Customer Quality
Location: IBC Knowledge park, Bengaluru
Reporting to: Head - Customer Quality
Team Name: Quality, Customer Quality
About the Team and the Role:
The Customer Quality team at Ather is responsible for managing day-to-day customer quality operations, resolving field issues across mechanical and electrical hardware, and collaborating cross-functionally with service and engineering teams to drive field quality improvements.
This role is for a Manager - Customer Quality who will oversee field operational quality, lead root-cause analysis on failure modes, establish robust SOPs and quality frameworks, and integrate customer insights into product development to elevate the ownership experience.
Responsibilities
- Manage day-to-day customer quality operational functions and implement process improvements to enhance operational efficiency.
- Record, document, and categorize all field-reported mechanical and electrical hardware quality issues into supplier, design, or manufacturing quality categories.




- Perform detailed failure analysis using 8D methodology to identify unique failure modes and initiate corrective and preventive actions.
- Create, standardize, and update SOPs, system processes, and operational tools for customer quality and service functions.
- Partner closely with field service teams and Area Service Managers (ASMs) to ensure issue reporting clarity, compliance, and procedural support.
- Facilitate the availability of comprehensive technical service and maintenance information for field teams.
- Monitor and identify serviceability and customer quality concerns upstream during current product development.
- Establish and sustain continuous communication and monitoring mechanisms for quality management and requirement flows across field teams.

Experience and Qualifications
- ME / M.Tech / MS / BE / B.Tech in Mechanical, Electrical, Automotive, or related engineering discipline
- 9–11 years of automotive OEM experience in quality mana

📌 Lead - Customer Quality (Bengaluru)
🏢 the Team and the Role
📍 Bengaluru