Position Summary
The Expert Training Consultant will take end-to-end ownership of communication-skills training for the India Provider Support cohort - both creating the training content and delivering it directly to associates. This is a combined content-creation-and-delivery role: the consultant designs the curriculum and coaching materials for Speaking, Pronunciation, Grammar, Listening Comprehension, and Writing, and also personally delivers that training, tracks outcomes, and adjusts the approach based on results. The goal is measurably improved communication outcomes for support staff, sustained over time - not a single completed training cycle.

Key Responsibilities
• Design and continuously develop original communication-skills training content and curriculum - covering Speaking, Pronunciation, Grammar, Listening Comprehension, and Writing - grounded in the real calls and tickets Provider Support associates handle.
• Directly deliver that content through coaching sessions, workshops,



and 1:1/group interventions - combining content creation with hands-on delivery rather than owning one without the other.
• Hold end-to-end responsibility for training outcomes: from diagnostic review of assessment results, through coaching delivery, to re-assessment and reporting on movement.
• Use Gong call recordings and TQM quality findings to identify live communication gaps and translate them into targeted coaching content and follow-up.
• Track associate progress using SpeechX assessment data, and report movement toward the US-benchmark cohort to the Program Owner and leadership stakeholders.
• Build and maintain onboarding content so recent hires are assessed and coached on communication skills from day one.
• Establish a recurring refresher cadence to sustain gains after initial coaching and catch regression early.
• Partner with Team Leads/Managers on associate participation, scheduling, and documented handling of non-completion.
• Serve as Veradigm's internal subject-mat

📌 Expert Training Consultant- (Pune)
🏢 Veradigm
📍 Pune