Service
Desk – L1 | Zones India

Company: Zones India Pvt. Ltd.
Website: https://zones.com
Work Location: Vaishnavi Tech Park, South Block, 2nd Floor, Sarjapur
Main Rd, Bellandur, Bengaluru, Karnataka – 560103
Joining: Immediate
Openings: 35+
About
Zones

Zones is a global IT solutions
provider delivering end-to-end technology products, services, and solutions to
businesses worldwide. With a focus on innovation and customer success, Zones
helps organizations transform their IT infrastructure and achieve digital
excellence.

Position
Overview

We are hiring enthusiastic and
skilled Service Desk – L1 Engineers to join our IT Support team in
Bengaluru. The role involves providing first-level technical assistance to
global clients through multiple communication channels.

Key
Responsibilities
- Act as the first point of contact for customers seeking
technical assistance via phone, chat, or email.
- Provide remote troubleshooting and configuration
support for desktops, hardware, and peripherals.
- Document and track incidents and resolutions within the
ticketing system.




- Collaborate with internal teams to escalate unresolved
issues.
- Maintain high-quality customer service and
communication throughout interactions.
- Work in a 24/7 workplace supporting global clients.

Required
Skills & Qualifications
- Education: Any Graduate
- Batch: 2020 onwards
- Excellent verbal and written communication skills
(mandatory)
- Strong customer service orientation
- Basic understanding of IT infrastructure, hardware, and
troubleshooting
- Ability to multitask and work effectively in a team
- Willingness to work in rotational/night shifts

Compensation
& Benefits
- CTC: ₹3.5 LPA (Fixed ₹2.4 LPA + Variable/Allowances)
- Transport Allowance: Provided
- Night Shift Allowance: Up to ₹6,000
- Food Allowance: Up to ₹2,700

Selection
Process
- Group Discussion.
- Technical Interview

Interview Dates: 7th November 2025 (12 PM – 4 PM)
Last Date to Apply: 6th November 2025

📌 Zones - Service Desk – (Bengaluru)
🏢 Futureacad
📍 Bengaluru