Key Aspects:o The operations department is mainly responsible for managing the operations i.e. processing of secured and unsecured loans disbursement, repayments and ensuring adherence to regulatory framework. They provide quick and error free customer service and work in close coordination with the Sales and Risk departments.They implement processes and ensure strict compliance by liaising with the Risk teamo The main activities undertaken at the branch level includescustomer service, documentation and system enrichment. The operations team processes transactions, ensures timely collections, and facilitates closures – post closures processeso The branch operations manager has additional responsibilities to manage bounce cheque data and delinquency data submission.Key Challengeso To check transactions details are accurate and give authorisation accordinglyo To ensure timely disbursement of loan to customer with zero errors in transactiono To ensure timely and accurate dispatch of loan disbursal kitso To ensure banking activities are completed in a timely manner to avoid any escalationso To ensure proper handling of loan and customer property documents with updated trackers for referenceo To be mindful that all operations processes involve 60% manual interventiono At bigger locations – more branches under the purview of the Branch Operations Manager – span of control is increased considerablyo Accountable for overall setup of branch day to day activities and ensure proper checks and controls are in place to ensure error free transaction processing.Enabling Skill Sets & QualificationsThe skills required for this role are goal orientation, working effectively with the teams, interpersonal and influencing skillsto manage customers effectivelyEducation and experience required for this role is post graduate with minimum 7-10 years of work experience in the banking and lending domain

📌 Regional Operations Manager (Ahmedabad)
🏢 Financial services
📍 Ahmedabad