About Us
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs
How do we do it
Rezo’s AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing customer-agent conversations across multiple channels including voice, email, chat/Whatsapp, and social media, whilst coaching them.
About the role:
· Is your goal to build relationships based on trust which results in happy, passionate, loyal customers and colleagues?
· We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.
· You will build and maintain strong professional relationships with our customers with the support of Business Development Managers and the Implementation team to coordinate operational tasks.
· This is a highly collaborative role, which requires excellent organizational skills, transparent communication, and a passion for using data to drive successful partnerships.
Keen to know more about how you could contribute?
· Maintain a detailed knowledge of Rezo.AI offering and the impact they can create for our customers.
· Coordinating and maintaining a detailed list of all tasks and communication with the client
· Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers
· Scheduling client and internal meetings including follow ups.
· Assisting the onboarding team for any new business set up activity that might arise from accounts
· Assist with customer engagement (including on-site meetings) with a focus on customer satisfaction and loyalty.
· Proactively
📌 Customer Success Manager (Noida)
🏢 Rezo.AI
📍 Noida