Join our team at Grow Career Consultant as a Customer Service Representative for Shaadi.com. Apply now on Erekrut and take your career to the next level
Job Description
- Handle customer queries and provide information about services offered by Shaadi.com
- Guide customers on how to create profiles and use the platform effectively
- Resolve customer complaints and escalate issues to the appropriate department
- Maintain a positive and qualified attitude while assisting customers
- Collaborate with the team to improve customer service processes and procedures
- Keep records of customer interactions and update account information as needed
- Work towards achieving customer satisfaction targets and KPIs
- Stay updated on industry trends and competitor offerings to provide the best service possible
- Liaise with other departments to ensure timely resolution of customer issues.
Designation
Customer service- Shaadi.com
Key Skills
Communication SkillsCustomer ServiceProblem-Solving Skills