As one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.

Job Description

JOB DESCRIPTION

Key Responsibilities / Duties:
• Investigate faults relating to applications and their configuration, identify and implement scalable solutions.
• Respond promptly and effectively to calls concerning all technology used within Invesco.
• Demonstrate and deliver service delivery excellence to all business partners.
• Assist the Infra CX Manager with problem management, investigations and metrics reporting. Identify trends and problem areas within the business to improve the level of service the group delivers.
• Complete software/hardware installs, upgrades, ad hoc project activity,



moves and roll outs as.
• Maintain a knowledge base for supported apps, including reference manuals, installation guides, and best practices.
• Maintain ITAM inventories, workplace personas, Share Points, and the Technology knowledge centre up to date and current.
• Call management, includes logging and taking ownership, updating, closing calls correctly, using the appropriate categories and escalating when appropriate. Provides ticket hygiene oversight to junior team members.
• Metrics reporting, proactive monitoring, and root cause analysis.
• Works closely with business stakeholders, technical teams, and vendors to ensure transparent communication and alignment throughout the project lifecycle.
• Oversee AV operations, and support BP meetings and videoconferences, including support for our senior leadership events.
• Work closely with the Business Support Analysts to ensure all business-critical issues are

📌 Senior Analyst I, Infra CX (Hyderabad)
🏢 Invesco
📍 Hyderabad