Professional Summary
A technically solid architect who has evolved into a functional solution architect, bridging deep Salesforce platform expertise with business process understanding to deliver scalable, user-focused solutions.
Experienced Salesforce professional with strong Business Systems Analyst, Technical Architect, Service Cloud SME, Field Service Lightning SME, and Salesforce development expertise. Proven ability to translate business needs into scalable Salesforce solutions, lead end-to-end solution design, optimize service operations, and deliver enterprise-grade CRM capabilities across multiple industries. Skilled in stakeholder engagement, requirement analysis, architecture design, configuration, custom development, integration, automation, deployment, and production support.
Core Competencies
- Business Systems Analysis: requirement gathering, process mapping, gap analysis, user stories, acceptance criteria, UAT support, and stakeholder alignment.
- Technical Architecture: scalable solution design, data modeling, security model design, integration patterns, governance,
and technical documentation.
- Service Cloud SME: case management, omnichannel routing, entitlement management, milestones, knowledge, email-to-case, web-to-case, service console, and support automation.
- Field Service Lightning SME: work orders, service appointments, scheduling, dispatching, mobile workforce enablement, asset/service territory models, and technician productivity improvements.
- Salesforce Development: Apex, Lightning Web Components, Flows, validation rules, triggers, SOQL, REST/SOAP APIs, asynchronous processing, and custom automation.
- Industry Expertise: energy, utilities, manufacturing, services, sales operations, customer support, field service, quality, and enterprise IT operations.
Salesforce Platform Expertise
- Salesforce Clouds: Service Cloud, Field Service, Sales Cloud, Experience Cloud, and platform customization.
- Automation & Configuration: Flow Builde
📌 Salesforce Field Service (Pune)
🏢 Riveron
📍 Pune